Customer Support


We aim to deliver domestic and international orders within 5-10 working days. (Delivery times may vary or be delayed depending on holidays, strikes, import customs and general issues within the mailing system but your order will arrive).

If your order is a pre-order please allow 4-8 weeks for the production of your order to complete, after the production of your order is completed you will receive an email with the tracking number and our usual shipping times will apply.
 
If after 10 working days of receiving your tracking number your order has not arrived check your tracking number, if you have a failed delivery attempt your order will need to be redelivered by the courier or retrieved from the couriers local pick-up location. These options should be made available when you enter your tracking number on the couriers website, if these options are not available it is recommended that the recipient contact the courier to arrange redelivery or pick-up.
 
If the tracking information does not show your order is delivered then your order is still on the way.
 
If the tracking information shows your order is missing, email info@tundxm.xyz, and we will provide a replacement.
 
All sales are final. We do not offer returns or exchanges for anything other than damaged goods. Refer to the size charts provided with each product before making your purchase.
 
Customer support is available 9am to 5pm GMT from Monday through Friday, email us at info@tundxm.xyz

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™